Terms of Service
Please read these terms carefully before using NavvioAI. By using our service, you agree to these terms and conditions.
Last updated: January 15, 2025 • Effective immediately
Terms Overview
What you agree to:
- • Use our AI document processing service
- • Pay subscription fees as agreed
- • Follow acceptable use policies
- • Respect intellectual property rights
What we provide:
- • AI-powered document processing
- • Secure data storage and handling
- • Customer support and maintenance
- • Service availability and updates
1. Acceptance of Terms
Welcome to NavvioAI. These Terms of Service ("Terms") govern your use of NavvioAI's AI-powered document processing platform (the "Service") operated by North Star Digital Services LLC ("we," "us," or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.
2. Description of Service
NavvioAI provides AI-powered document processing services specifically designed for freight and logistics companies. Our Service includes:
- • Optical Character Recognition (OCR): Text extraction from uploaded documents
- • AI-powered Analysis: Data extraction and analysis using third-party AI services (including OpenAI)
- • Compliance Monitoring: Automated flagging of potential compliance issues
- • Document Organization: Search, categorization, and management tools
- • Chat Assistant: AI-powered assistance for document-related queries
3. User Accounts and Responsibilities
Account Registration
You must provide accurate, current, and complete information during registration and keep your account information updated. You are responsible for the security of your account credentials.
User Limits
Your subscription plan determines the number of users who may access your account and the volume of documents you may process monthly. Exceeding these limits may result in additional charges or service restrictions.
Account Security
You are responsible for safeguarding your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.
4. Document Processing and Data Usage
Important: Third-Party AI Processing
Your documents are processed using AI services including OpenAI's language models. While these services are contractually prohibited from using your data for training, you should only upload documents you have the right to process.
Document Upload Rights
You represent and warrant that you have the right to upload and process all documents you submit to our Service. You are responsible for ensuring compliance with all applicable laws and regulations.
Data Extraction and Storage
We extract and store the following data from your documents:
- • Text content extracted via OCR
- • Structured data fields (dates, amounts, company names, etc.)
- • Compliance flags and alerts
- • Chat conversation logs with our AI assistant
- • Document metadata (file names, upload dates, processing status)
AI Processing
Documents are processed using various AI technologies including OCR systems and language models. Processing occurs in real-time with appropriate security measures.
5. Data Retention and Storage
Retention Schedule
During Active Subscription:
All data retained for service provision
After Cancellation:
- • Original documents: 90 days
- • Extracted metadata: 180 days
- • Chat logs: 2 years
- • Account information: 7 years
Data Deletion
Upon your written request or after the retention periods above, we will delete your data in accordance with our data deletion procedures. You may also delete individual documents through your account interface.
6. Subscription and Payments
Subscription Plans
The Service is offered through monthly subscription plans with different usage limits and features. Current plans include Starter ($99/month), Professional ($299/month), and Enterprise (custom pricing).
Billing Terms
- • Subscriptions are billed monthly in advance
- • All fees are non-refundable except as required by law
- • We offer a 30-day money-back guarantee for new subscriptions
- • Price changes will be communicated 30 days in advance
Usage Limits and Overages
If you exceed your plan's document processing limits, additional charges may apply or service may be temporarily restricted until the next billing cycle or plan upgrade.
7. Acceptable Use Policy
Prohibited Activities
You agree not to:
- • Upload documents you don't have the right to process
- • Attempt to reverse engineer or compromise our Service
- • Use the Service for any illegal or unauthorized purpose
- • Share your account credentials with unauthorized users
- • Interfere with or disrupt the Service or servers
- • Use the Service to compete with NavvioAI
Violation of these terms may result in immediate termination of your account and legal action if necessary.
8. Intellectual Property Rights
Our Intellectual Property
North Star Digital Services LLC retains all rights, title, and interest in our software, algorithms, user interface, and any improvements or modifications to the Service. This includes all proprietary technology and trade secrets.
Your Content
You retain ownership of your original documents and any intellectual property contained within them. We claim no ownership rights to your uploaded content, but you grant us a limited license to process and analyze your documents to provide the Service.
9. Service Availability
Uptime and Availability
We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform scheduled maintenance that temporarily affects service availability, with advance notice when possible.
Service Modifications
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice to users when possible.
10. Limitation of Liability
IMPORTANT LEGAL LIMITATION
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NORTH STAR DIGITAL SERVICES LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.
Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless North Star Digital Services LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:
- • Your use of the Service
- • Your violation of these Terms
- • Your documents or data submitted to the Service
- • Your violation of any third-party rights
12. Termination
Termination by You
You may cancel your subscription at any time through your account settings. Cancellation will be effective at the end of your current billing period.
Termination by Us
We may terminate your account immediately for violation of these Terms, non-payment, or other reasons that may harm our Service or other users.
Effect of Termination
Upon termination, your access to the Service will cease, and your data will be deleted according to our retention policy outlined in Section 5.
13. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through prominent notice in the Service at least 30 days before the changes take effect.
Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.
14. Governing Law and Disputes
These Terms are governed by the laws of New Mexico, United States, without regard to conflict of law provisions. Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in New Mexico.
You and North Star Digital Services LLC agree to waive any right to a jury trial or to participate in a class action lawsuit.
15. Contact Information
For questions about these Terms, please contact us:
Company:
North Star Digital Services LLC
Email:
hello@navvioai.com
Business Hours:
Monday - Friday, 9:00 AM - 5:00 PM EST